Oui, j'ai besoin d'une solution
Ok guys, girls and anything else out there.
Situation
newly upgraded EV 9 to 10.0.4 with cumulative update 2.
Everyone works except the few execs and directors ( of course them) that have office 365 accounts.
Their laptops are running 8.1 and are using the ( i was told) the 32 bit versions of the office 2013 download that you get from office 365.
They CAN install the EV plugin but it does not show up in Outlook and therefore cannot obtain stuff from their own EV.
Even though they are on office 365, they are using the inhouse exchange server as a middleman so the archiving does work (without getting EV.Cloud) because the EV admin can go in and get stuff.
Any suggestions to check, try?