Hi,
I have been troubleshooting an issue with a user’s mac, where the customer is trying to log into their Symantec Enterprise Vault Client (client is version 10.0.4), and he gets a pop up from EV that says: Enterprise Vault client failed to log in. Unable to retrieve configuration information.
As part of my troubleshooting, I have tried uninstalling the EV client and re-installing it. I have tried also to relaod the customer's mailbox in Outlook 2011 for Mac. Now the customer can go into his Windows computer and run outlook and pull all his archived content with no problems, but on Mac we get this error.
I have reviewed the customer’s password and the account is not locked out. I also tried downgrading her client to 10.03 and it does the same problem.
I have been googling the issue but I have not found any information on this problem other than an old article from Symantec: http://www.symantec.com/business/support/index?page=content&id=TECH126919&actp=search&viewlocale=en_US&searchid=1395250565678 where they describe the same error I am gettin and the same problem, but his article is from 03-04-2011 and they state this problem was resolved in EV Client 8 SP5.
I have several other customers with the same issue, and I am stuck as to how to resolve or what to troubleshoot next. If someone could shed some light in my direction it would be great.
Gilbert
