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Unable to Manually Store Items using the Store Button in Outlook.

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We have multiple users including myself that when attempting to manually archive an item using the Store In Vault button in Outlook, the item changes to pending and then changes back to a full item. Its the same problem mentioned in Article URL http://www.symantec.com/docs/TECH161459 however we do not have Archive Usage Limits set. Also I do not see Events 3172 and 2270 logged in the Event Viewer. I am able to restore items. 

 

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