Hey Team,
I am having a problem with about 10% of our users where outlook returns no search results, when using the instant search feature. This issue comes and goes and will go away completely if for instance you rese the search indexer. However the issue always seems to come back. Disabling eVault doesnt seem to affect the problem, however this issue will disappear for weeks at a time so you never really know if its resolved.
The user is running Office 2010 SP1 (July 11th 2013) Update.
Enterprise Vault 10.0.3 1169 - Light Functionality, Outlook Add-in
I have reset the users search index using the microsoft tool, rebuilt his user profile - which fixed the problem for about 3 weeks. Now when the user searches for a term like "Market" or "Ticket" - It returns no results,
I looked thorugh the release notes for CU1 and CU2 for eVault and didnt see anything specific to my iussue here....
Any ideas?
Thanks,
Robert
