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Vault Cache does not download emails for most of the users

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Oui, j'ai besoin d'une solution

I have enabled vault cache for users in policy and configured it for few users on their client machine. After some time, disconnected the network cable to test if vaulted item can be opened but it fails. Do I need to schedule the sync from server side anywhere?

I dont think the items are downloaded, not sure how to proceed further. Thanks for any help.


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