I have created a new folder with EVPM to the users mailboxes with a “KeepForever” retention category. EV policy is set to update moved items with “All” and “Include items with Retention Category selected by the user, set by a custom filter, or set by PST migration” selected.
If I move a folder in the mailbox where some of the items has been archived then the archived folder location is also updated in the archive, that’s all good, but I noticed that the items that was archived before the move still got the old retention category and only new items archived to the folder are set with the new "KeepForever" retention category (have tried to sync the archive and refreshed the AE view).
It works when mailbox items are moved to the new “KeepForever” folder in the mailbox and then archived or if items in Virtual Vault are moved to the folder in the archive or even if it is a large subfolder structure as long as the corresponding folder does not exists in the mailbox.
Hope that someone had the same issue, is there a configuration that I am missing or is it a EV software function that are incomplete?, kind of destroys our solution to the users to get organized before enabling e-mail expiry.
EV server/client version is at 10.0.3 HF2 on Windows Server 2008 R2