Afternoon all, I'm a bit stuck with Discovery Accelerator, can anyne help
EV and DA 10
Searches are configured and kicked off and the Status field just says 'Searching' but but there is no progress bar, and no hits
Event log is literally filled with Event ID's 158, so I used the following Technote:
http://www.symantec.com/business/support/index?page=content&id=TECH56763
Solution 1 and 2, I've followed and all is correct
Checking Solution 3 as we speak
This is the outpout from the 158
I restarted the EV Accel Manager service and the 158's haven't returned but I did get an ID 189 (as below). How can I tell if a licence has been applied correctly? Is there somewhere in the web admin gui I can check out?
Event ID 189
APP ATM - License Check: No license for customer 2. Required license not active. An Enterprise Vault license is required for the following feature but the installed license is not currently active:
Feature: Discovery Accelerator
Feature Code: EVDA
License Check:
See the 'Installing and Configuring' manual for information about licenses.
Event ID 158
APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: Cannot open database "EVConfiguration" requested by the login. The login failed.
Login failed for user 'DOMAIN\user'.
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID, String VirtualDirectory, String Version, Int32 ServerID, CustomerState State)
at KVS.Accelerator.Configuration.Customer.GetCustomerDS(Int32 CustomerID)
at KVS.Accelerator.Common.TasksModuleInfo.DoUpdateCustomer()
at KVS.Accelerator.Common.TasksModuleInfo.UpdateCustomer()